Pikum! is dedicated to supporting a responsible gaming environment. As well as providing our members with the most entertaining experience, we wish to help minimise problematic usage and underage access to our real money betting services. It is important to us to ensure that you enjoy your experience on our site, whilst remaining aware of the potential social and financial harms associated with problematic betting.

Staying in control

Whilst the majority of our customers bet within their means, for some it can be more difficult. In order to maintain control of your betting we would like you to keep in mind the following points:

• Betting should be done in moderation and undertaken as a form of leisure not as a way of making money
• Only bet when you can cover the losses
• Keep track of the time and monitor the amount of money you spend
• Consider using our deposit limits to control the amount you can spend
• Avoid chasing losses
• Should you need a break from gambling then use our exclusion options
• If you are concerned about your gambling then consider contacting a help agency like GamCare.

Underage access:

It is illegal for anyone under the age of 18 to open an account or to bet on Pikum. We use age verification systems which work to identify minors who may try to register with us.

Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, it is important for gaming companies and parents to work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software, such as Cyber Patrol, to block minors from accessing certain websites and programs.

More tips for parents:

• Do not leave children unattended near your computer when the logged in to a gambling website.
• Protect your betting or gambling programs with password access.
• Do not allow persons under 18 to participate in any betting or gambling activity.
• Keep your username, password and deposit method details out of the reach of children.
• Educate your children about the legality and the potential damage of underage betting or gambling.
• Limit the length of time your children spend online.

Do you have a problem / need to control your betting?

If you are concerned that gambling has had a negative impact on yours or someone else's life then ask yourself the following questions:

1. Does betting or gambling prevent you from attending work, college or school?
2. Has betting or gambling ever made your home life unhappy?
3. Do you bet or gamble to pay debts or solve financial difficulties?
4. Do you bet or gamble to pass time?
5. Have you ever bet or gambled until all your money has gone?
6. Do you ever have an urge to celebrate any good fortune with a few hours of betting or gambling?
7. Have you ever lied to cover up the amount of money and time you spend betting or gambling?
8. Have you lied, stolen or borrowed to maintain betting or gambling habits?
9. Are you reluctant to spend betting or gambling money on anything else?
10. Have you lost interest in family, friends and other hobbies?
11. After losing, do you feel you have to try and win back those losses as soon as possible?
12. Do arguments, frustrations or disappointments make you want to bet or gamble?
13. Does betting or gambling make you depressed or even suicidal?

If you have answered YES to any of the above then visit the GamCare website www.gamcare.org.uk or call their confidential helpline on 0845 6000 133.

Right to Lodge Complaints

Should you feel that Pikum! has violated the terms of its licensing in any way, please contact us. You also have the right to lodge a complaint directly with the Alderney Gambling Control Commission which is responsible for supervising the operations of Pikum!. For more information on lodging a complaint with the commission, please visit their website.